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How long does it take to receive my product?

We start making your reborn doll after you place an order.

The painting time is about 3-4 days .

Then we will ship it. Once it has been shipped, we will send you an email.

The shipping time is usually 14-20 days.

The delivery company is Fedex, Yun Express, or DHL. You can track the order number when your reborn doll has arrived in your country.

Can I change the destination country of my order?

After your order has been sent out, you may not change your shipping address. 

How much is shipping?

Standard Worldwide Shipping: $15

Free for orders over $149.99.                                                                                    

How will I know my order has shipped?

You will receive a shipping confirmation email once your order is ready to ship. Once you have received this email, please allow 24-48 hours for your tracking number to update.

Please keep in mind that delivery dates may change due to inclement weather conditions or holidays.

Do you ship internationally?

We happily fulfill international orders! Our production time will be the same and shipping costs vary depending on where the order is going. Depending on your home country, a customs tax may be applied in addition to your shipping cost.

Please note: 

  • At this time, we do not ship to APO/FPO addresses or college dorms. Shipments to Alaska, Hawaii, or Puerto Rico may exceed normal delivery time.
  • Expedited shipping is not offered to P.O. Box shipping addresses.
  • We do not offer overnight shipping.
If you have any questions, please feel free to contact us via email: reborndollsgiftshop@custom-corp.com