FAQS

How Do I Pay?
You can place an order on our website and pay with a major credit card, debit card, or PayPal account. At this time, we do not accept checks or money orders. 

International Orders
Yes we ship internationally! For shipping options and quotes, put an item in your cart, then enter your country and zip code. Reborndollsshop is NOT responsible for the tax/customs/duties fees that will be charged by the buyer's respective country. These fees are NOT included in the shipping and handling fees that Reborndollsshop charges. These are some of the countries that charge tax and customs fees - United Kingdom, Australia, Brazil and Canada. For buyers from other countries, please make sure you know whether or not your country makes these charges. 

Once a doll has been shipped, tracking information will be sent.

When Will My Order Arrive?
We make your reborn doll after you place an order.

The painting time is about 10-15 days .

Then we will ship it. Once it has been shipped, we will send you an email.

The shipping time is usually 14-21 days.

The delivery company is usually Fedex, Yun Express, or DHL, you can track the order number when your reborn doll has arrived in your country.

Because of the high demand of our lovely reborn dolls in the Christmas season. If you order now, we will ship your order 30 days after the purchase date. We are sorry for any inconvenience caused. If the time is adjusted, we will inform you ASAP.
Why Did I Not Receive A Confirmation Letter?
It sometimes happens that some customers cannot receive the confirmation letter. The undelivered mail is returned to sender via some unknown reason.
Email us with the email address or name when you order. We will get back to you as soon as possible.

30 Days Return Policy
The "Reborndollgift" guarantees 100% satisfaction. We are confident that you will be delighted with your purchase for your doll collection. We will gladly take it back within 30 days for a full refund of the purchase price. Our goal is not only to help you build your doll collection at an affordable price, but to give you a doll that has lasting value and quality that will be yours to enjoy for years to come. Order your doll today with the confidence that you will receive a beautifully crafted doll that has passed our meticulous standards and yours.

Is My Online Order Secure?
Yes! We use standard SSL encryption for all transactions so rest assured that any information you send us are encrypted even before they are sent. 

Why Does My Doll Not Look Like The Pictures?
The dolls pictured on our website are made directly from the artist's sculptures. Some changes may occur between this version and the manufactured version. We strive for the highest quality and standards for each and every doll we produce.
If for any reason you are not happy with your doll, please email us at reborndollsgiftshop@custom-corp.com so that we can resolve the issue.

Why Is My Doll Turning Black/Blue?
Your doll is made from a luxurious vinyl. Unfortunately, certain dyed fabrics can transfer color to your doll's skin. Make sure that any clothing that did not come with the doll is pre-washed to avoid transferring dyes to your doll's skin. You may also want to avoid dark-toned clothing on the especially light skin tones to prevent this problem.

Can you make a reborn doll with the photo we provide?
We can do a reborn baby doll with the photo you provide, but it will cost at least $500. Email us if you are still interested.

Does a reborn doll have movable parts?
The arms and legs of the reborn dolls can be moved up and down.

Can the baby take a bath?
Only babies with a full silicone body can be immersed into water.
Babies with cloth bodies can not be put into water.

Why does the baby have a scent?
The scent of the baby comes from the silicone vinyl material, non-toxic and eco-friendly.

Contact Phone number:+1 2029258083

Operating hours:Monday~Sunday, PST 9:00~18:00